General Policies
Rules for customers placing food and gift orders using Gamu.
How Gamu collects, uses, and protects your personal information.
Information about cookies and analytics used by Gamu.
Guidelines on acceptable behavior and prohibited activities.
Merchant (Business Owner) Policies
Rules for using Gamu Business App to sell food and gifts.
Details about commissions, Stripe fees, and payout cycles.
How order cancellations, refunds, and disputes are handled.
Terms related to Stripe Connect Express account setup and payouts.
Driver Policies
Rules for drivers delivering orders via Gamu Driver App.
Requirements for driver vehicle info and proof of insurance.
How driver payouts are calculated and fees deducted.
Driver expectations for professionalism, safety, and user interaction.
Platform & Legal Protection
How customer, merchant, or driver complaints are resolved.
Stripe refund rules, non-refundable fees, and Gamu’s refund handling.
Gamu’s commitment to accessibility and fairness across all users.
Gamu’s right to update policies with appropriate notice.
Coming Soon
The following legal documents are in preparation and will be published shortly.
Background Check & Screening Policy (Coming Soon)
Gamu Invoice Policy (Coming Soon)
Tax Threshold & PST Compliance (Coming Soon)
Marketplace Expansion Policy (Coming Soon)