Effective Date: July 17, 2025
Applies to: All drivers using the Gamu Driver App
Issued by: Gamu Technologies Inc.
1. Purpose
This policy outlines the expected professional behavior, safety practices, and ethical responsibilities of delivery drivers using the Gamu platform. It ensures a consistent, respectful, and trustworthy experience for all parties — including customers, merchants, and other platform users.
2. Driver Conduct Standards
All drivers are expected to follow the standards below while active on the Gamu platform:
Must:
- Be respectful and courteous to customers, merchants, and the Gamu support team at all times.
- Dress appropriately and maintain personal hygiene.
- Follow traffic laws, speed limits, and local regulations at all times.
- Safely handle and transport food and gifts to avoid damage, spills, or contamination.
- Use the in-app features to update delivery status in real time.
- Contact customers via in-app chat or call only for delivery-related questions.
- Return undeliverable items to the merchant if the customer is unreachable.
- Promptly report accidents, safety concerns, or delivery issues to Gamu Support.
Must Not:
- Use abusive, discriminatory, or threatening language or behavior.
- Open, tamper with, or consume food or gifts being delivered.
- Request cash or tips outside the app.
- Share another person’s account or let someone else complete a delivery on your behalf.
- Cancel or reject deliveries frequently without reason.
- Use or operate under the influence of drugs or alcohol.
3. Food & Item Handling
- Deliveries must be transported in a clean, enclosed container or thermal bag.
- Smoking or vaping while transporting items is strictly prohibited.
- Drivers should avoid making other personal stops while on delivery.
- Gifts or fragile items must be delivered with care to prevent damage.
4. Customer Safety & Privacy
Drivers must respect the privacy and safety of customers at all times:
- Never enter a customer’s home or request that they enter your vehicle.
- Never store personal data or contact customers outside of the Gamu platform.
- Any misconduct reported by a customer will be reviewed seriously and may result in deactivation.
5. Location Accuracy
Drivers must:
- Keep GPS/location enabled during active delivery sessions.
- Only mark deliveries as “Completed” when the item has been handed to the customer or delivered to the correct drop-off point.
6. Compliance with Law
Drivers are expected to follow all municipal, provincial, and federal laws. This includes:
- Carrying valid driver’s license and vehicle insurance.
- Meeting vehicle requirements based on the province of operation.
- Complying with health and food safety guidelines.
7. Disciplinary Action
Violation of this policy may result in:
- Temporary or permanent suspension from the Gamu platform.
- Forfeiture of earnings for incomplete or fraudulent deliveries.
- Reporting to legal authorities if required by law.
8. Feedback and Reporting
If you encounter a customer issue, unsafe condition, or ethical concern:
- Contact Gamu Support Centre immediately.
- Gamu reviews all complaints seriously and investigates before taking any action.
9. Governing Law
This policy is governed by the laws of the Province of British Columbia, Canada. All legal matters will be handled in the courts of British Columbia.